Let Our Customer Service Team Help You

Sarah Fowler, UPI Customer Service Lead

Sarah Fowler

Customer Service Lead

(855) UPI-4100
x 260

Customer Service

UPI offers a professional and experienced team of Customer Service Agents ready to provide you with personal and proactive service. Our team is your central point of contact for all matters related to order entry, tracking and status update. We will service your order from placement through delivery in order to ensure our goal of “100% customer satisfaction.”

We also offer a 24/7 comprehensive web based customer service portal called Echempax for our customers to manage and oversee their accounts. Here customers can enter orders, check order status, review purchase history and account balances plus much more. If you wish to register for this service simply click the ECHEMPAX link below.

“We Deliver Quality, in spec and on time!”

Other Services

In-House Analytical Lab

UPI’s lab ensures all ingredients meet top industry standards, exceeding specifications for each shipment. Contact the Q/C team for product queries or formulation help.

White Room Repackaging

UPI offers custom-sized packaging under cGMP and ISO 9001 standards, ideal for trial batches, reducing excess inventory and associated costs.

Quality Control

UPI's Quality Control Team ensures all products and procedures consistently meet industry-leading standards across every step of the supply chain.

Regulatory Affairs

UPI's Regulatory Affairs team manages compliance with FDA, EPA, OSHA, and DEA, ensuring all products meet regulatory standards.

North American Sales & Distribution Network

With seven warehouses across North America, UPI guarantees delivery within 24-48 hours, ensuring product availability in your region.

Corporate Headquarters & Facility

UPI’s headquarters in New Jersey features a modern, ISO 9001-certified facility with over 120,000 sq. ft. of office and warehouse space.

Contract Warehousing & Logistics

UPI offers reliable, cost-effective third-party storage and logistics solutions tailored to business needs, ensuring smooth operations.

Customer Incentive Programs

UPI provides custom purchasing options that optimize costs and streamline supply chains, helping improve bottom-line performance.

Global Sourcing

UPI’s global partnerships offer access to leading producers of natural ingredients, combining innovation and technical expertise.

Contract Liquid Filling

UPI offers FDA-registered, Kosher-certified liquid filling services for pails, drums, and totes, meeting your contract filling needs.